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PRIVACY POLICY

 PRIVACY POLICY

Effective Date: 22/03/2026
Business Name: Nova Nest AU
Website: novanestau.com
Contact Email: help.novanestau@gmail.com

1. Introduction

Nova Nest AU (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from novanestau.com.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login details (for members area)

  • Loyalty program activity, rewards, and points history

  • Order and purchase history

  • IP address, browser type, and device information

  • Any information you provide via forms or customer support

3. How We Collect Your Information

We collect your information when you:

  • Make a purchase

  • Create an account or join our members section

  • Participate in our loyalty or rewards program

  • Subscribe to marketing communications

  • Contact us directly

  • Browse our website (via cookies and tracking technologies)

4. Payment Processing

All payments are securely processed through Stripe.

We do not store your full credit or debit card details. Payment information is handled directly by Stripe in accordance with their privacy and security standards.

You can view Stripe’s privacy policy here:
https://stripe.com/privacy

5. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Manage your account, membership, and loyalty rewards

  • Provide customer support

  • Communicate order updates and service information

  • Send marketing communications (where you have opted in or as permitted by law)

  • Improve our website, services, and user experience

  • Analyse website traffic using Google Analytics

  • Deliver targeted advertising and measure campaign performance

  • Detect and prevent fraud or security issues

6. Disclosure of Personal Information

We may share your personal information with:

  • Payment processors (e.g. Stripe)

  • Shipping and logistics providers within Australia

  • Website and hosting providers (e.g. Wix)

  • Analytics providers (e.g. Google Analytics)

  • Advertising platforms (e.g. Meta and TikTok)

  • Loyalty and customer engagement platforms

  • Legal or regulatory authorities where required by law

We do not sell your personal information.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core website functionality

  • Understand how users interact with our website

  • Improve performance and user experience

  • Support advertising and marketing efforts

These technologies may be provided by third-party services such as Google Analytics.

You can manage or disable cookies through your browser settings or via our cookie consent banner. Disabling cookies may impact your experience on our website.

8. Advertising & Tracking Technologies

We may use third-party advertising services such as Meta Platforms and TikTok to deliver relevant advertisements and track the effectiveness of our campaigns.

These services may use cookies, pixels, and similar technologies to collect information about your interactions with our website, including:

  • Pages visited

  • Products viewed

  • Actions taken (such as purchases or adding items to cart)

  • Device and browser information

This information may be used to:

  • Deliver targeted advertising

  • Retarget visitors who have previously interacted with our website

  • Measure and improve advertising performance

You can manage your advertising preferences directly through these platforms or by adjusting your cookie preferences.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes the use of secure systems, encryption, and trusted third-party providers.

However, no method of transmission over the internet is completely secure.

10. Access & Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

To make a request, contact us at:
📧 help.novanestau@gmail.com

11. Overseas Disclosure

Some of our service providers (such as Stripe, Google Analytics, Meta Platforms, or TikTok) may store or process personal information outside of Australia.

We take reasonable steps to ensure that these providers handle your data in a manner consistent with Australian privacy laws.

12. Marketing Communications

We may send you marketing communications if you:

  • Have opted in to receive them, or

  • Are an existing customer (where permitted by law)

You can unsubscribe at any time using the link provided in our emails.

13. Members & Loyalty Program

If you create an account or participate in our members or loyalty program:

  • We will store your account details and activity

  • We may track purchases, points, rewards, and engagement

  • This information is used to manage your benefits and improve your experience

You are responsible for maintaining the confidentiality of your account login details.

14. Complaints

If you believe we have breached your privacy rights, please contact us at:

📧 help.novanestau@gmail.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.

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