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ORDERS & SHIPPING
How long does order processing take?
Orders are carefully packed and prepared as soon as possible.
Processing times may vary during busy periods, restocks, launches or market weeks.
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Where do you ship from?
Nova Nest AU is based on the south east coast of Australia In Wollongong. All Orders are made, packed and shipped from within Australia.
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Do you offer free shipping?
Yes. Nova Nest AU offers free shipping on eligible orders over $99. Shipping options and any available delivery methods will be shown at checkout before payment.
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Do you offer local delivery?
Local delivery may be available for selected Wollongong-area customers when offered at checkout. If local delivery is available for your address, it will appear as an option before you complete your order.
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PRODUCTS & INGREDIENTS
Are Nova Nest AU products handmade?
Nova Nest AU products are created in small batches using locally sourced Australian ingredients and supplies where possible. Because many items are handmade, slight variations in colour, finish, scent throw or appearance may occur.
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What product categories do you sell?
Nova Nest AU offers home fragrance, body care and ritual-inspired self-care products, including candles, Ritual Melts, Aura Mists, Aura Diffusers, Body Rituals and Ritual Kits.
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What is the best product to start with?
For home fragrance, start with candles, Ritual Melts, Aura Mists or Aura Diffusers. For body care, explore Body Rituals. For a fuller experience or gift option, Ritual Kits are the best starting point.
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Why do handmade products look slightly different?
Small-batch products can naturally vary in colour, texture, botanical placement, finish and appearance. These variations do not mean the product is faulty; they are part of the handmade nature of Nova Nest AU.
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PRODUCT SAFETY & CARE
Are your products suitable for sensitive skin?
Everyone’s skin is different. Always patch test body products before full use, especially if you have sensitive skin, allergies or known ingredient sensitivities. Discontinue use if irritation occurs.
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Do your products contain fragrance?
Many Nova Nest AU products are fragranced, while selected products may be unscented. Check each product listing before purchase for scent and ingredient details.
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Do I need to patch test body products?
Yes. Patch testing is recommended before using body products. Apply a small amount to a small area of skin and wait before full use. Do not use on broken, irritated or damaged skin.
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Do Nova Nest AU products make medical claims?
No. Nova Nest AU products are designed for self-care, home fragrance and ritual-inspired use. They are not intended to diagnose, treat, cure or prevent any medical condition.
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How can I contact Nova Nest AU?
You can contact Nova Nest AU through the contact form on the website for order help, product guidance, ingredient questions, wholesale enquiries or general support.
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RETURNS & SUPPORT
Can I return a product if I change my mind?
Change-of-mind returns may not always be available, especially for opened, used or personal care products. Please review the refund policy before purchasing.
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What if my order arrives damaged?
Contact Nova Nest AU as soon as possible with your order details and clear photos of the item and packaging. We will review the issue and assist in line with our refund policy and Australian Consumer Law obligations.
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