Terms & Conditions
A legal disclaimer
Last updated: October 2025
Welcome to Nova Nest AU. These Terms & Conditions (“Terms”) outline how we operate our online store and what you agree to when shopping with us. By purchasing from or using our website, you accept these Terms in full. Please read them carefully.
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1. General Information
This website is operated by Nova Nest AU, located in Wollongong, NSW, Australia.
Throughout the site, the terms “we,” “us,” and “our” refer to Nova Nest AU.
We reserve the right to update or change these Terms at any time without prior notice. The latest version will always be posted on this page.
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2. Products & Descriptions
All products are handmade in small batches, which means slight variations in colour, scent, or appearance may occur — this is part of the charm of handcrafted goods.
We aim to display accurate descriptions and images, but cannot guarantee that your device’s display of colours will perfectly match the physical product.
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3. Pricing & Payments
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Payments are securely processed through trusted third-party gateways (e.g., PayPal, Stripe, or Shopify Payments).
We reserve the right to update prices or promotions without notice, but any confirmed orders will be honoured at the price paid at checkout.
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4. Shipping & Delivery
Orders are shipped from Wollongong, NSW.
Please refer to our Shipping Policy for detailed information on shipping rates, delivery times, and lost or damaged parcels.
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5. Returns & Refunds
Due to the handmade and personal-care nature of our products, we can only accept returns or issue refunds in certain cases (e.g. damaged goods or incorrect items).
Please see our Refunds & Returns Policy for more information.
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6. Allergies & Product Safety
All products are made using high-quality ingredients. However, as everyone’s skin and sensitivities are different, we recommend doing a small patch test before using any new product.
Nova Nest AU is not responsible for allergic reactions, misuse, or incorrect storage of our products.
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7. Intellectual Property
All content on this website — including text, logos, images, graphics, and product names — is the property of Nova Nest AU and protected by copyright law.
You may not reproduce, copy, or use any part of this site or its content without written permission.
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8. Limitation of Liability
To the fullest extent permitted by law, Nova Nest AU is not liable for any direct, indirect, or consequential loss or damage arising from your use of our products or website.
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9. Privacy & Data Protection
Your privacy matters to us. Any personal information you share is handled in accordance with our Privacy Policy.
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10. Contact Us
For any questions, concerns, or assistance, you can contact us directly:
📧 Email: help.novanestau@gmail.com
📍 Business Name: Nova Nest AU
🇦🇺 Location: Wollongong, NSW, Australia