Privacy Policy
A legal disclaimer
Last updated: October 2025
1. Introduction
Welcome to Nova Nest AU. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us online or offline.
2. Information We Collect
We may collect the following types of information:
Personal details: name, email address, phone number, shipping and billing address.
Payment details: processed securely via our payment partners (we do not store full card details).
Order information: products purchased, purchase date, and order history.
Website data: cookies, IP address, browser type, and pages visited for analytics and site improvement.
3. How We Use Your Information
We use your information to:
Process and deliver your orders.
Communicate updates, offers, or order details.
Improve our website, products, and customer experience.
Comply with legal or tax obligations.
4. How We Protect Your Information
We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure. All payments are processed through secure, encrypted third-party gateways (e.g., PayPal, Stripe, or Shopify Payments).
5. Sharing Your Information
We do not sell or rent your personal data. Your information may only be shared with trusted service providers who assist us in operating our website, fulfilling orders, or processing payments — and only when necessary.
6. Cookies & Analytics
Our website may use cookies to improve functionality and understand browsing behaviour. You can disable cookies in your browser settings at any time, though some site features may not function properly.
7. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
Access your personal information.
Request correction of inaccurate details.
Withdraw consent to marketing communications.
Request deletion of your data where legally permissible.
To exercise these rights, contact us via:
8. Marketing & Communication
If you subscribe to our mailing list, you may receive updates or promotional content. You can unsubscribe anytime via the link in our emails.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
📧 Email: help.novanestau@gmail.com
📍 Business Name:
Nova Nest AU
🇦🇺 Location:
Wollongong, NSW, Australia